Q: Can we go directly to the utility provider for service?
A: No. All utility and other services shall be requested to the NNTU department through memorandum and completion of the Utilities Request Form.
Q: Do we have to go through NNTU before we go to utility providers?
A: Yes. All utility and other services shall be requested to the NNTU department through memorandum and completion of the Utilities Request Form.
What is energy audit?
Q: How do you determine the energy consumption of a building or facility?
A: An energy audit is conducted to seek opportunities to reduce the amount of energy usage and cost while maintaining or improving human comfort, health and safety.
Q: Can I get a copy of my utility statement for our Post Office rent?
A: Yes. by providing your department name, location and meter numbers if available.
Q: Where do I find my electric utility meter?
A: The electric meter is generally found mounted on the utility pole located near the building or the meter is mounted on the building.
Q: What forms do I fill out for service request?
A: All utility services (electric, gas, water and wastewater) including propane shall be requested by completing the Utilities Request Form for the following: New Service, Repair/Maintenance, and Transfer of utilities service and Removal/Disconnection. Utilities Request Form can be accessed here: www.nntu-navajo-nsn.org/forms
Q: If NNTU can’t replace my light bulb who do I call?
A: Navajo Nation Facilities Maintenance at (928) 729-4258 to submit a work order.
Q: What is your direct line & email address?
A: Office: (928) 871-7834
Q: How long/turn around for work order request?
A: Three to four days depending on work load by utility providers.
Q: Is there a service fee when utility providers perform maintenance on rented security light?
A: No, the utility service provider is responsible for all maintenance on their security light poles.
Q: How do we get on your existing contracts?
A: All other services (waste management, elevator, landscaping and HVAC system maintenance and repair) shall be requested by completing the Utilities Request Form and subject to availability of funds. Utilities Request Form can be accessed here: www.nntu-navajo-nsn.org/forms
Q:Who is our trash, landscape, and HVAC provider?
A: Navajo Sanitation
Aidant Fire & Security
Republic Service Waste Management
HVAC (no contractor provider)
Q: How can I get landscape services?
A: All other services (waste management, elevator, landscaping and HVAC system maintenance and repair) shall be requested by completing the Utilities Request Form and Subject to availability of funds.
Utilities Request Form can be accessed here: www.nntu.navajo-nsn.gov
Q: What is HVAC?
A: Heating, ventilation and air conditioning.
Q: What programs are under the NNTU contract for carious utilities service?
A: Crownpoint Areas (Waste Management)
Window Rock Areas (Waste Management)
Ft. Defiance Areas (Waste Management)
Water Management Branch
Chinle Areas (Waste Management)
Tuba City Facilities Maintenance Department (Waste Management)
Dilkon Police Department (Waste Management)
Shiprock Areas (Waste Management)
Window Rock (Elevator Maintenance)
Administration Building #1
Window Rock Areas (Landscaping)
32 Navajo Nation buildings
Navajo Nation Veterans Park
Navajo Nation Fairgrounds
Navajo Nation Zoo
Q: When my trash bin is full who do I contact?
A: NNTU or waste management provider.
Q: Who is my utility provider?
A: Call NNTU-Utilities Section at (928) 871-7834 to find out who supplies your electricity, gas, and propane.
Q: Who pays for our utilities?
A: NNTU if approved and subject to availability of funds.
Q: Who do I address the memo to?
A: Pearl Lee, Program Manager I
Q: Why do we have to save energy?
A: Navajo Nation buildings rely on utilities such as electric, natural gas, and water service to meet basic, everyday needs. Each day, we use these utilities to perform many daily tasks. As the price of energy continues to rise, so does the cost for these necessities, many are looking for way to reduce the cost of utilities. By practicing energy conservation, we can develop habits to reduce your energy usage and save money on your utility bills. There are a number of things you can do to save on the energy you use every day, throughout your day by clicking www.energy.gov/energysaver/energy-saver
Q: What do I do if my power goes out?
A: For emergencies relating to your service, such as a power outage, please call your local utility providers.
Q: Do you have a copy of your policy & procedures?
A: Yes, can be accessed at www.nntu-navajo-nsn.org/utilities-
Q: Do you have funds for repair?
A: All utilities service request are subject to availability of funds.
Q: What is EneryStar?
A: A government-backed program helping businesses and individuals protect the environment through superior energy efficiency. The program was created by the US Environmental Protection Agency and the US Department of Energy to help consumers save money and prevent air pollution.
Q: Where do I get a copy of utility statement?
A: Request from NNTU.
Q: Why do I pay for my Utilities invoices?
A: All utility invoices are billed directly to NNTU and all payments are processed by NNTU.
Q: How do I get electric service started?
A: Submit your request to NNTU via Utility Service Request Form. Upon approval NNTU will contact utility provider in your area and submit the proper forms.
Q: What do I do if I find a water leak?
A: If you need your water service disconnected immediately, contact us at (928) 871-7834 or (928) 871-7740 and we will arrange for an emergency shut-off.
Utility provider is responsible for repairing water meters and all pipes leading to our meters. Pipes that proceed from the water meter to the business are the responsibility of the Navajo Nation department/program to repair.
Q: Who is responsible for marking underground wires?
A: Your local utility provider will mark any of the underground cable that belongs to them at no charge.
If you have additional questions, contact:
Rochelle Chicharello, Accounts Maintenance Specialist (Utilities Section)
Office: (928) 871-7834